FAQs

You can email nicholas@spadebrook.com, where our customer service manager will be happy to assist you with whatever you need!

Yes!

As we aim to process orders quickly, you must request any changes or cancellations within 12 hours of ordering. Requests after this time will be denied. However, you can return your order for a full refund after it’s received.

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons. We process orders Monday through Friday, within 1-3 business days from the order date, and ship the next day after processing. Note that we don’t ship on weekends.

Due to high demand, orders may take between 2-4 weeks to arrive.

If you don’t receive your order within 30 days after shipping, please reach out to us for a full refund!

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us at nicholas@spadebrook.com.

Please contact us at nicholas@spadebrook.com with your order number, photographs of the item(s), and all related details. We’ll resolve your case as quickly as possible.

Refunds will be credited to your original payment method. For credit or debit card payments, refunds are sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Contact your bank if the credit hasn’t posted yet—it may take time to process.