FAQs
Frequently Asked Questions (FAQs)
What makes Spade Brook different from other diffuser brands?
At Spade Brook, we focus on pure, natural scents without the toxic baggage. Unlike conventional air fresheners, candles, and fragrances that often use toxic chemicals like phthalates and formaldehyde, our high-quality essential oil diffusers deliver clean, pleasant aromas to refresh your space.
What are essential oils, and why do you use them?
Essential oils are concentrated plant extracts—like lavender, eucalyptus, or citrus—capturing nature’s purest scents. We use them for their rich, natural fragrances that uplift your space without the synthetic chemicals found in traditional products, making them the heart of our mission.
Why should I care about the ingredients in traditional air fresheners and candles?
Traditional fragrance products contain toxins like phthalates, formaldehyde, benzene, and volatile organic compounds (VOCs). These pollute indoor air and, irritate lungs and can even lead to cancer.
What are the negative side effects of these toxins?
Phthalates disrupt hormones, potentially causing reproductive issues, allergies, or asthma. Formaldehyde, a carcinogen, irritates eyes and lungs and is linked to cancers like nasal cancer. Benzene, another carcinogen, can lead to leukemia, anemia, or dizziness. VOCs worsen air quality, triggering headaches, respiratory problems, or long-term organ damage. We avoid them all to keep you safe!
How do your products promote well-being?
Our diffusers are designed to dispense essential oils, delivering quality, clean scents that enhance your space and mood.
Do I have to use Spade Brook’s essential oils with your diffusers?
No, you can use any essential oils you like with our diffusers! That said, we encourage you to choose high-quality, pure, and properly sourced essential oil products to ensure a clean, toxin-free experience.
Do Spade Brook diffusers sacrifice scent quality for safety?
Not at all! We believe you shouldn’t have to choose between safety and great scents. Our diffusers deliver rich, uplifting fragrances using pure essential oils, keeping quality front and center without the toxic trade-offs.
How do I contact Spade Brook?
You can email nicholas@spadebrook.com, where our customer service team will be happy to assist you with whatever you need!
Do you ship worldwide?
Yes!
Can I change or cancel my order?
As we aim to process orders quickly, you must request any changes or cancellations within 12 hours of ordering. Requests after this time will be denied. However, you can return your order for a full refund after it’s received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons. We process orders Monday through Friday, within 1-3 business days from the order date, and ship the next day after processing. Note that we don’t ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, please reach out to us for a full refund!
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at nicholas@spadebrook.com.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us at nicholas@spadebrook.com with your order number, photographs of the item(s), and all related details. We’ll resolve your case as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. For credit or debit card payments, refunds are sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Contact your bank if the credit hasn’t posted yet—it may take time to process.